Legal

Customer Agreement

Last updated: December 21, 2025

Scope of services

Hosted digital wallet for buyers to load funds and pay participating merchants.
Loyalty accrual, redemptions, and buyer rewards tracking.
USDC you send to your wallet stays there until you pay. A payment moves USDC to the merchant and keeps the JuzePay fee.
Notifications via SMS/email for security, verification, and receipts.

You must provide accurate contact details and pass phone verification before using the wallet.
Identity, fraud, and compliance checks are required before you can pay.
Wallet funding is a USDC transfer to your own JuzePay wallet address.

Wallet loads are USDC deposits to your wallet. Sending USDC to an address you control moves the coins out of JuzePay. Bank cash-out is not available.
We may impose limits on wallet loads, payment amounts, or transaction velocity to manage fraud risk.
Refunds follow merchant policies. Funds may be held if required for risk or compliance.

We minimize data and do not retain personally identifiable data beyond what is strictly necessary for fraud checks and required records.
Identity data is processed by our verification provider. USDC stays in your wallet until you pay.
Security events and device/usage signals are logged to detect fraud; see Privacy Policy for retention and user controls.

Keep your credentials secure; enable device security features where available.
Do not use JuzePay for unlawful activity, money laundering, or prohibited goods/services.
We may suspend or terminate access for suspected fraud, policy violations, or legal requirements.

Contact support for transaction questions. We will coordinate with the merchant when a payment needs review.
Payment questions are handled in the app. JuzePay does not process card or bank-transfer disputes.
We aim to resolve support cases promptly; unresolved issues may be escalated per applicable law.

We may update this Customer Agreement to reflect product or regulatory changes.
Material changes will be communicated through the app or by email; continued use after notice constitutes acceptance.

Scope of services

Hosted digital wallet for buyers to load funds and pay participating merchants.

Loyalty accrual, redemptions, and buyer rewards tracking.

USDC you send to your wallet stays there until you pay. A payment moves USDC to the merchant and keeps the JuzePay fee.

Notifications via SMS/email for security, verification, and receipts.

Payments, loads, and limits

Wallet loads are USDC deposits to your wallet. Sending USDC to an address you control moves the coins out of JuzePay. Bank cash-out is not available.

We may impose limits on wallet loads, payment amounts, or transaction velocity to manage fraud risk.

Refunds follow merchant policies. Funds may be held if required for risk or compliance.

Data handling & privacy

We minimize data and do not retain personally identifiable data beyond what is strictly necessary for fraud checks and required records.

Identity data is processed by our verification provider. USDC stays in your wallet until you pay.

Security events and device/usage signals are logged to detect fraud; see Privacy Policy for retention and user controls.

Support & dispute resolution

Contact support for transaction questions. We will coordinate with the merchant when a payment needs review.

Payment questions are handled in the app. JuzePay does not process card or bank-transfer disputes.

We aim to resolve support cases promptly; unresolved issues may be escalated per applicable law.